Terms of Service

Last updated: January 20, 2026

Welcome to TheRxOS. These Terms of Service ("Terms") govern your access to and use of the TheRxOS platform, website, and services (collectively, the "Service"). Please read these Terms carefully before using our Service.

By accessing or using TheRxOS, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.

1. Description of Service

TheRxOS is a software-as-a-service (SaaS) platform designed for independent pharmacies to:

• Analyze prescription claims data
• Identify therapeutic interchange and clinical optimization opportunities
• Track opportunities through submission and approval workflows
• Generate reports and analytics on pharmacy performance

2. Account Registration

To use TheRxOS, you must:

• Be a licensed pharmacy or authorized representative
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized access
• Be at least 18 years of age

You are responsible for all activities that occur under your account.

3. HIPAA and Compliance

As a platform handling Protected Health Information (PHI):

• We will enter into a Business Associate Agreement (BAA) with each pharmacy client
• You represent that you have the authority to share patient data with us for the purposes described
• You agree to comply with all applicable HIPAA regulations
• You will only upload data that you are authorized to share
• You will use patient information only for permitted purposes

4. Acceptable Use

You agree NOT to:

• Use the Service for any unlawful purpose
• Share your account credentials with unauthorized parties
• Attempt to access other users' data without authorization
• Upload malicious code or attempt to compromise the Service
• Reverse engineer or attempt to extract source code
• Use the Service in any way that could harm patients or violate their privacy
• Resell or redistribute access to the Service

5. Data Ownership and Rights

Your Data: You retain all ownership rights to the prescription and patient data you upload. You grant us a limited license to process this data solely to provide the Service.

Our Platform: TheRxOS, including its algorithms, analysis methods, user interface, and documentation, is our proprietary technology protected by intellectual property laws.

Aggregated Data: We may use de-identified, aggregated data for research, benchmarking, and improving our services.

6. Subscription and Payment

• Subscription fees are billed monthly or annually as agreed
• Fees are non-refundable except as required by law
• We may modify pricing with 30 days notice
• Failure to pay may result in service suspension

7. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may:

• Perform scheduled maintenance with reasonable notice
• Suspend service for emergency maintenance
• Modify or discontinue features with notice

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. We do not warrant that:

• The Service will meet all your requirements
• The Service will be error-free or uninterrupted
• Analysis results will be 100% accurate
• Identified opportunities will result in approved prescriptions

Clinical Decisions: TheRxOS provides decision support tools only. All clinical decisions remain the responsibility of licensed healthcare professionals. Our analysis does not constitute medical advice.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THERXOS SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, or data
• Business interruption
• Clinical outcomes or patient care decisions

Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless TheRxOS from any claims arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable laws
• Clinical decisions made using our platform

11. Termination

Either party may terminate this agreement:

• With 30 days written notice
• Immediately for material breach
• Immediately for violation of HIPAA requirements

Upon termination, your access will be revoked and you may request export of your data within 30 days.

12. Governing Law

These Terms shall be governed by the laws of the State of West Virginia, without regard to conflict of law principles. Any disputes shall be resolved in the courts of West Virginia.

13. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

14. Contact Information

For questions about these Terms, please contact us:

TheRxOS
Email: legal@therxos.com
Website: therxos.com