The deal, in plain English.

01What we do

TheRxOS is a pharmacy analytics platform. Once you sign a BAA and connect your data, we provide:

• Pharmacy data analytics — your real margin, payer mix, prescriber concentration, DIR exposure, and unit economics, calculated claim-by-claim on your actual file.
• Clinical opportunity identification — therapeutic switches that pay better, MTM cases, vaccine eligibility, refill gaps, billing errors, and PBM contract terms that aren't being honored on your claims.
• Audit and compliance monitoring — your data structured so that when a PBM audits you, you can answer fast. We don't represent you in audits; we make the response easier.

That's the product. We are not a pharmacy management system, a dispensing system, an e-prescribing system, or a clinical decision support tool. We don't replace anything in your workflow — we sit alongside it and tell you where the money is.

02Your account

Pretty standard stuff:

• You're responsible for your account credentials. Don't share logins. Tell us immediately if you suspect unauthorized access.
• Each user gets their own login. Don't run multiple staff off one shared password.
• You confirm you have the legal authority to bind your pharmacy when signing the BAA and accepting these terms.
• If you're a single pharmacy, your subscription covers that one location. Multi-location pricing is in the next section.
• Don't try to reverse-engineer the platform, scrape it, or extract bulk data outside the export tools we provide. That's an immediate termination event.

03Who owns what

TheRxOS processes that data under our Business Associate Agreement — that's the legal frame for everything. We use it only to provide the service to you. We don't aggregate it into industry datasets, we don't sell it, we don't share it.

We own the platform itself: the analytics models, the codebase, the algorithms, the UI. Your data flowing through our system doesn't transfer ownership of either side.

If you cancel, your data leaves with you (or gets deleted — your call). The way that works is in the Privacy Policy.

04Payment

Subscription pricing, billed monthly through Stripe:

• Billing starts when your account is provisioned and your data has loaded — not when you sign up.
• Charges renew monthly on the same day. Failed payments get a 10-day grace period before access is suspended.
• Founder pricing locks for the lifetime of your subscription if you sign up during the founder cohort. If you cancel and come back later, you pay the then-current rate.
• Taxes are not included in the listed price. Where applicable, we add them at checkout.
• All amounts are in USD.

05Uptime

We commit to commercially reasonable uptime. Translation: we run on tier-1 cloud infrastructure, we monitor the platform, and we work to keep it available — but we don't yet publish a specific SLA with credits and percentages.

Why no SLA yet: we're early. Publishing a 99.9% number we haven't yet earned across millions of operating-hours would be theater. When we have the data to back a real SLA, we'll publish it and update this page.

What you do get today:

• Status updates by email if a meaningful outage happens.
• Best-effort response within one business day on support questions.
• Direct line to Stanley for anything urgent — there's no support tier wall.

If a long outage genuinely affects your operations, email us. We'll talk about credit on a case-by-case basis until the formal SLA exists.

06Cancellation

Either side can cancel with 30 days' written notice, for any reason or no reason. Email is fine — to stan@therxos.com from us, to whatever email is on your account from you.

• You cancel: service continues through the end of the 30-day notice. Your final monthly charge is prorated to the cancellation date. Your data is returned or deleted within 30 days after that, your choice.
• We cancel: we'll explain why. You get the same 30 days, your final charge is prorated, and your data follows the same return-or-delete rules.
• Immediate termination happens only if you violate the BAA, breach HIPAA on your end, or use the platform for unlawful purposes. We don't pull access for slow payments without notice — we email first.

No annual contracts. No early-termination fees. Month-to-month is month-to-month.

07Limitation of liability

This is the part lawyers care about. The short version:

• TheRxOS is an analytics tool, not a clinical decision-maker. Opportunities we surface — therapeutic switches, MTM candidates, billing fixes — are leads for your team to evaluate. The pharmacist's professional judgment governs every dispensing and clinical decision.
• We don't guarantee a specific dollar amount of recovery. Real numbers depend on your patient mix, payer contracts, and what you act on.
• To the extent permitted by law, our total liability for any claim arising from your use of the service is capped at the amount you paid us in the 12 months before the claim.
• Neither side is liable for indirect, consequential, or punitive damages — lost profits, lost goodwill, business interruption — except where the law doesn't allow that limit.
• The BAA controls for everything PHI-related. Where these terms and the BAA conflict on PHI handling, the BAA wins.

None of this limits our HIPAA obligations or any liability we can't waive under federal or state law.

08Governing law

These terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. Any dispute that can't be resolved by emailing each other goes to the state or federal courts located in Miami-Dade County, Florida. Both sides consent to that jurisdiction.

Federal HIPAA law also applies, obviously, and overrides anything inconsistent in these terms.

09Changes

If we change these terms in any material way — pricing, cancellation rules, liability scope — we'll email every active customer at least 30 days before the change takes effect. The "Last updated" date at the top reflects the current version. Continued use after a change is your acceptance; if you don't agree, cancel within those 30 days at no penalty.

10Contact

One human, one inbox. For terms, billing, cancellations, or anything that needs a real answer:

stan@therxos.com — Stanley Warren, Miami, FL.